Terms and Conditions

LE MOULIN DE PENSOL – Terms & Conditions

Reservations are confirmed on receipt of your reservation by email or by phone. Bookings must be paid by acceptable and valid credit card, bank transfer or by cash. At this time, due to the Covid crisis we are operating a highly flexible cancellation policy. We will normally not ask for any payment up front. If you have paid in full and wish to cancel up to 48 hours before your arrival date you may do so and will receive a full refund.

We want to make sure you have an enjoyable and relaxing stay at Le Moulin de Pensol. So here are all the legal bits we need to cover, then we’re all ready to go! Just get in touch if you’ve any queries at all: bonjour@lemoulindepensol.com / 00 33 5 55 14 67 20

1. THE CONTRACT
1.1. The Contract for a short-term holiday rental will be between the Owners of Le Moulin de Pensol (referred to as “us” or “we”) and the person making the booking and all members of the holiday party (referred to as “responsible person”, “you”, “your”, “guests”) under the following booking conditions. The Contract will be subject to the booking conditions in this document, and must be complied with.
1.2. The online booking and payment of the full amount forms the contract between us.
1.3. The person whose name is on the booking form (referred to as the “Responsible Person”) agrees to take full responsibility for ensuring that all the following Terms and Conditions are adhered to by all members of the party. The Responsible Person must personally stay at the accommodation throughout the holiday and be at least 18 years of age at the time of booking. (see also para 4.3)
1.4. The names, addresses and ages of all members of the party must be shared with the Owners on request.

2. BOOKINGS & PAYMENT
2.1. Bookings made directly with us are confirmed on receipt of the total holiday cost.
2.2. No entry to properties will be allowed without payment, in full, being cleared beforehand.
2.3. Bookings made through other platforms (e.g. Airbnb, Booking.com) will be subject to the additional terms and conditions of, and any addition fees made by the relevant platform.

3. CANCELLATION
3.1. Cancellations must be immediately notified to us by email.
3.2 At this time, due to the Covid 19 crisis we are operating a highly flexible cancellation policy. We will normally not ask for any payment up front. If you have paid in full or a deposit and wish to cancel up to 48 hours before your arrival date you may do so and recieve a full refund.

4. TERMS OF USE
4.1. The property is let to you to occupy as a holiday let, and the booking agreement confers the right to occupy the house for a holiday for the agree period only, and cannot be defined as a private residential tenancy or assured tenancy.
4.2. You undertake to use the property solely for its purpose as self-catering holiday accommodation and to accept the Owner’s right to refuse access to the accommodation to any person, whether the Responsible Person or guest of the Responsible Person, deemed unsuitable.
4.3. The Responsible Person who makes the booking must personally stay in the accommodation throughout the holiday and is solely responsible for the whole party. Assignees and sub-tenants are prohibited. Any agent or third party wishing to make a booking on behalf of a guest or guests MUST seek the express agreement of the owner BEFORE making the booking, otherwise the booking may be cancelled at the owner’s sole discretion.
4.4. Causing a nuisance or disturbance to neighbours or any unreasonable behaviour may result in the Owner requiring the Responsible Person or their guests to leave Le Moulin de Pensol.

5. CARE OF THE PROPERTY/DAMAGES & BREAKAGES
5.1. Smoking is not allowed in, or at the entrance to the buildings of Le Moulin de Pensol for reasons of fire safety and the comfort of other guests staying at the site.
5.2. You are responsible for the property and are expected to take all reasonable care of its furniture, pictures, fittings and effects, in or on the property. You must leave them in the same state of repair and in the same clean and tidy condition at the end of the rental period as at the beginning. You are legally bound to reimburse us for replacement, repair, or extra cleaning costs on demand. (We appreciate accidents will happen and won’t charge you for breaking the odd glass or plate.) Please let us know immediately of any damages, mishaps, loss or breakages as soon as possible, so we can rectify this for you and future guests.
5.3. You must not use the properties for any dangerous, offensive, noxious, noisy, immoral activities or carry on there any act that may be a nuisance or annoyance to the owner, other neighbouring properties, livestock or farming activities.
5.4. You must review and refer to the housebook and other instruction manuals provided, to ensure you are aware of general safety issues including fire safety, the safe operation of all appliances and exits from the buildings.

6. CIRCUMSTANCES BEYOND THE CONTROL OF THE OWNER (FORCE MAJEURE)
6.1. If for any reason we have to cancel your booking in advance due to circumstances beyond our control for example fire, flood, exceptional weather conditions, epidemics, destruction/damage to the property (“force majeure”) you will be refunded the full amount of the booking. If we have to terminate your holiday early after check-in for the above reasons you will be refunded part of the booking fee based on the time remaining of the booking. This will be the full extent of the liability of the Owners. No additional compensation, expenses or costs will be payable.

7. LIABILITY
7.1. As far as the law allows, Le Moulin de Pensol, its employees and representatives shall not be liable to you or your party for loss, damage or injury to you or any of your party or your/their property or vehicles as a consequence of this agreement or the occupancy following thereon.
7.2. You indemnify Le Moulin de Pensol against loss, damage or injury sustained to the property or any persons as a result of any breach of these conditions or arising from the fault of you or any member of your party.

8. RIGHT OF ENTRY
8.1. We shall be allowed reasonable right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.

9. NUMBER OF PERSONS USING THE PROPERTY
9.1. Under no circumstances may more than the number of persons, as detailed on the booking occupy the property, unless by prior written consent of the Owners, in which case there will be an additional charge at the Owner’s discretion. We reserve the right to refuse admittance if this condition is not observed.

10. ARRIVAL and DEPARTURE
10.1. You may access the property between 16:00 (4pm) and 22:00 (10pm) on the day of arrival. Later check-ins may possible to accommodate travel plans, strictly by prior arrangement. We will meet you at the cottage to welcome you and give you the keys, so you must let us know your approximate arrival time at least 24hours in advance. We do appreciate that this may change due to flight or other travel delays and ask that you keep us up to date of any delays en route.
10.2. Departure is by 10.00 on your final day (again, later departures are strictly by arrangement only). We need this time to ensure that the cottage/room is ready for your arrival after the previous guests.
10.3. We reserve the right to charge a late departure penalty (€40) if you do not vacate the property by 10am. On departure, you are requested to leave the accommodation in a clean and tidy condition. This includes washing up, dishwasher can be left running, placing rubbish in bin liners and putting in outside wheelie bins, ensuring ovens are clean and free from grease. We reserve the right to make an appropriate charge for extra cleaning if the accommodation is not left in a satisfactory condition.

11. AMENITIES (See www.lemoulindepensol.com for full details)
11.1. Bed Linen/Towels: The price shown includes the provision of bed linen and towels for your stay.
11.2. Internet Access: Internet access is provided free of charge for guests’ use in Le Moulin de Pensol. You agree to reasonable and lawful usage of this service. In this rural area, it should be noted that internet is not always reliable or fast, and we cannot be held liable for any interruptions to the service.
11.3. Television: French and English terrestrial television is available in the gites. The B&B rooms do not have television (but this building has the fastest wifi so streaming to a personal device is easy.)
11.4. Parking: Your vehicles accessories and contents are left entirely at your own risk. We are not responsible for any loss or damage from or to any vehicle whatsoever other than in the case of negligence by us or our agents.
11.5. Electricity: Electricity costs are included in your rental charge, subject to reasonable use. The Owner reserves the right to withhold relevant amounts from the Housekeeping deposit for excessive electricity usage. Please use the electric central heating sensibly adjusting the timer if required to avoid heating an empty property when you are out. Please turn off all lights when you out.
11.6. Basic household materials: A few dishwasher tablets, washing tablets, handsoap, toilet roll, kitchen roll will be available at the start of your stay, but you may need to top these up during your stay.

12. PETS
12.1. Dogs are welcome in the gites Bouleau, Cerisier and Chataignier subject to an extra charge of 10€ per night per dog. Maximum of 2 dogs per property. Unfortunately dogs are not permitted in the B&B rooms Papillon, Chevreuil and Hirondelle, or in the gite Le Moulin 5 or Le Moulin 7 (where the B&B room are let together as a gite.) This is due to the shared spaces and consideration to other guests, the lack of a fenced garden in this building, and its proximity to our house. We have dogs of our own. Dogs must be house-trained, kept under proper control and never left unattended in the property. All dog waste must be collected and disposed of. Dog owners will be held responsible for any damage caused to the property, contents or garden by their dog and for any extra cleaning required. We reserve the right to seek details of any dogs in advance and to refuse permission for them to be brought to the accommodation for any reason, including if they are considered unsuitable in character, size or behaviour, or liable to be a nuisance or danger to other residents.

13. ACCURACY OF DETAILS
13.1. Information provided on our website and other media is kept as accurate as possible but cannot be warranted, nor do the descriptions form any contract. Whilst every effort is made to ensure accuracy of property descriptions and images, the facilities and services may alter. We reserve the right to alter or improve any of the subjects without notice.

14. COMPLAINTS
14.1. We make every effort to ensure that you have an enjoyable stay and hope you have no cause for complaint. We value your custom and hope that you enjoy your stay and want to return. However, if you have any problem or issue (however small) or cause for complaint, please let us know immediately to give us the chance to resolve it. We are on site, and will do our best to resolve any problem.

15. GENERAL
15.1. In the event that any individual term or clause stated in these Terms and Conditions of Let is not permissible by law, the remainder of the agreement shall remain valid. If you’ve any queries at all, just get in touch: bonjour@lemoulindepensol.com / 00 33 5 55 14 67 20
Updated 13/11/2021

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